FAQ

Pure Journey FAQ

About Pure Journey

What is Pure Journey? Pure Journey is a UK-based wellness company dedicated to supporting women through their fertility, pregnancy, and postpartum journey. We create natural, science-backed products specifically designed for mothers and mothers-to-be, focusing on mental wellness, fertility support, and overall health.
Are your products safe during pregnancy and breastfeeding? While we use only natural, scientifically researched ingredients, not all our products are suitable for pregnancy. Some products, such as our Baby Brain Mushroom Coffee and Post Partum Calm Complex, are specifically designed for postpartum use. Please carefully read the product labels and descriptions to ensure the product is appropriate for your stage of motherhood. We always recommend consulting with your healthcare provider before starting any new supplement regimen during pregnancy or breastfeeding.
What makes Pure Journey different from other wellness brands? We're a female-run company that understands the unique challenges mothers face. All our products are vegan, gluten-free, allergen-free, GMO-free, and cruelty-free with no hidden additives or unnecessary fillers. We use patented, scientifically researched ingredients and manufacture everything in the UK to the highest standards.

Products & Ingredients

What products do you offer? Our current product range includes:
  • Baby Brain Mushroom Coffee (£26.99) - for focus and energy
  • Fertility Myo & D Chiro Inositol Complex (£34.99) - fertility support
  • Organic Ashwagandha KSM-66® (£23.99) - stress management
  • Post Partum Calm Complex (£28.99) - anxiety and mood support
  • Post Partum Hair Growth and Repair Oil (£25.99) - hair health
  • Pregnancy Multivitamin Drink (£27.99) - comprehensive nutrition
  • Stretch Mark Gel (£26.99) - skin care and prevention
Are your products tested for quality and safety? Yes, our products are manufactured in GMP-compliant facilities in the UK. Our multivitamin powder is third-party tested, and we're extending testing to all products. Our manufacturing facility holds a 5/5 star cleanliness rating from the FSA.
Do you use any artificial ingredients or fillers? No, we never use artificial additives, unnecessary fillers, or hidden ingredients. All our products contain only natural, beneficial ingredients that serve a specific purpose for your health and wellbeing.
What are the shelf lives of your products? Shelf life varies by product and is based on manufacturer sell-by dates. Each product will have its expiration date clearly marked on the packaging.

Sustainability & Environmental Commitment

What is Pure Journey's approach to sustainable packaging? We're committed to minimizing our environmental impact through thoughtful packaging choices. All our supplement pouches are made from recyclable white film (PP EVOH PP plastic) that provides excellent protection for your products while being fully recyclable. Our hair oil comes in recyclable glass bottles, and we provide reusable glass storage jars with bamboo lids for tablet products. All our cardboard packaging and paper padding materials are also recyclable.
Do you use any plastic in your packaging? No, we've eliminated single-use plastics from our packaging. While our supplement pouches are made from recyclable plastic film that's necessary to protect product quality and freshness, we don't use any additional plastic materials, bubble wrap, or plastic padding in our shipments.
How should I dispose of Pure Journey packaging?
  • Supplement pouches: Can be recycled with other plastic films at participating recycling centres
  • Glass bottles and jars: Recyclable with household glass recycling
  • Bamboo lids: Compostable in home composting systems
  • Cardboard boxes and paper padding: Recyclable with household paper recycling
What makes your packaging eco-friendly? Our packaging is designed with sustainability in mind:
  • Recyclable supplement pouches with excellent barrier properties to reduce food waste
  • Reusable glass storage jars that customers can repurpose
  • Recyclable glass bottles for liquid products
  • Sustainable bamboo lids instead of plastic alternatives
  • Plastic-free shipping materials using only recyclable cardboard and paper
Can I reuse Pure Journey packaging? Absolutely! Our glass jars with bamboo lids are designed to be reused for storing supplements, spices, or other household items. The glass bottles can also be repurposed for various uses around your home.

Ordering & Payment

How do I place an order? You can place orders directly through our website at purejourney.co.uk. Simply add your desired products to your cart and proceed to checkout.
What payment methods do you accept? We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other major payment methods for your convenience.
Do you offer free shipping? Yes, we offer free shipping on all orders over £35 within the UK.

Shipping & Delivery

Where do you ship? We currently ship only within the UK due to regulatory requirements for our products.
How long does shipping take? Orders are processed within 1 working day and shipped via Royal Mail, typically taking 2-4 days for delivery.
How do I track my order? Once your order is dispatched, you'll receive a tracking number via email so you can monitor your package's progress.

Returns & Guarantees

What is your return policy? We offer a comprehensive 90-day money-back guarantee on all products, regardless of condition. If you're not completely satisfied, you can return your purchase for a full refund.
Who pays for return shipping? We cover return shipping costs up to £3.99. For damaged products, we provide free replacements at no cost to you.
How do I return a product? Contact us at info@purejourney.co.uk to initiate a return. We'll provide you with return instructions and cover the shipping costs.

Customer Support

How can I contact customer support? You can reach us via:
How quickly do you respond to inquiries? We aim to respond to all customer inquiries as quickly as possible, typically within 24 hours during business days.

Health & Safety

Can I take multiple Pure Journey products together? Our products are designed to complement each other, but we recommend consulting with your healthcare provider before combining supplements, especially during pregnancy or breastfeeding.
Do your products have any side effects? Our products use natural ingredients and are generally well-tolerated. However, individual responses may vary. If you experience any adverse effects, discontinue use and consult your healthcare provider.
Are your products suitable for vegans? Yes, all Pure Journey products are 100% vegan and contain no animal-derived ingredients.
Are your products gluten-free? Yes, all our products are gluten-free and safe for those with gluten sensitivities or celiac disease.

Scientific Evidence

Are your products backed by research? Yes, we use scientifically researched, patented ingredients. For example:
  • Our Postpartum Calm Complex can reduce anxiety by up to 70% in 6-8 weeks based on clinical trials
  • Baby Brain Mushroom Coffee shows improved focus and energy within 2 weeks based on pilot studies
Where can I find more information about the science behind your products? Visit our blog section where we provide detailed, science-backed articles about pregnancy, postpartum health, and the research behind our ingredients.

Charitable Giving

Does Pure Journey support any charities? Yes, we donate 1% of our profits to Refuge, a UK-based charity that supports women and children affected by domestic abuse. Supporting women and families is at the heart of what we do.

Account & Newsletter

How do I sign up for your newsletter? You can sign up for our newsletter on our website and receive a free pregnancy nutrition guide as a welcome gift.
Can I update my account information? Yes, you can update your account details by logging into your account on our website or by contacting our customer support team.

 

Still have questions? Contact us at info@purejourney.co.uk or reach out via our social media channels. We're here to support you on your journey to wellness.

About Us

Women deserve better. Mothers deserve better. And we're here to prove it.At Pure Journey, we refuse to accept the status quo that tells women to "just deal with it" when it comes to pregnancy, postpartum recovery, and motherhood challenges. We're a female-run wellness company that believes every woman deserves access to products that actually work – not empty promises wrapped in pretty packaging.

The Truth About Motherhood

Let's be honest: the wellness industry has failed women for too long. You've been sold products with questionable ingredients, unrealistic expectations, and zero transparency. Meanwhile, you're expected to bounce back, look perfect, and handle everything with a smile.We call bullsh*t.Your journey through fertility, pregnancy, and postpartum recovery deserves science-backed solutions, not marketing fluff. That's why every Pure Journey product combines clinically-researched ingredients with the power of nature – because you deserve formulations that actually deliver results.

Our Feminist Foundation

As a feminist brand, we're not just selling products – we're challenging an industry that has historically overlooked women's real needs. We believe:

  • Your postpartum hair loss isn't "just part of motherhood" – it's treatable
  • Your pregnancy fatigue deserves real solutions, not patronizing advice
  • Your fertility journey should be supported with proven ingredients, not hope and prayers
  • Your mental wellness matters just as much as your physical health

Radically Transparent

We're done with the ingredient hide-and-seek game. Every Pure Journey product is:

  • 100% transparent – no hidden additives or unnecessary fillers
  • Science-backed – every ingredient chosen for proven efficacy
  • Ethically made – vegan, GMO-free, and cruelty-free
  • UK-manufactured – supporting local communities and ensuring quality

Because you have the right to know exactly what you're putting in your body.

Beyond Profit: Our Impact

We put our money where our values are. A portion of every purchase goes directly to women's and children's charities, including Women's Aid – supporting women and children affected by domestic abuse. When you choose Pure Journey, you're not just investing in yourself; you're supporting other women who need it most.

Our Promise to You

We're here to disrupt the narrative that women should suffer in silence. Whether you're trying to conceive, navigating pregnancy, or recovering postpartum, you deserve products that work as hard as you do. This isn't just about supplements and skincare – it's about reclaiming your power, demanding better, and refusing to settle for "good enough." Because you're not just surviving motherhood – you're conquering it. Ready to demand better for yourself?

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