Terms of Service

Effective Date: 25/01/2025

Welcome to Pure Journey (“we,” “our,” or “us”). By accessing or using our website (https://www.purejourney.co.uk), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our services. If you do not agree with these Terms, you must not use our website.

 

1. Eligibility

  • You must be at least 18 years old to use our website and purchase products.
  • Our services are available exclusively to residents of the United Kingdom.

 

2. Products and Services

We sell physical products, including cosmetics and supplements. All product descriptions, pricing, and availability are subject to change without notice. While we aim for accuracy, we do not guarantee that product descriptions or images are error-free.

 

3. Orders and Payments

  • Payment Methods: We accept standard credit and debit cards processed via Shopify’s secure payment platform. PayPal is not currently supported.
  • Guest Checkout: You may purchase products without registering for an account.
  • Order Confirmation: Once you place an order, you will receive a confirmation email. We reserve the right to cancel orders if payment cannot be processed or if an item is out of stock.

 

4. Shipping Policy

  • Shipping Area: We currently ship only within the UK.
  • Delivery Method: Orders are shipped via Royal Mail with an estimated delivery time of 3-5 working days.
  • Shipping Delays: We are not liable for delays caused by Royal Mail or unforeseen circumstances.

 

5. Order Cancellation

You may cancel your order if it has not yet been shipped. Once shipped, cancellations are not possible. Please contact us promptly at info@purejourney.co.uk for cancellation requests.

 

6. Returns and Refunds

  • Money-Back Guarantee: If you are not satisfied with your purchase, we offer a money-back guarantee up to 3 months after the purchase date.
  • Refund Policy: Refunds are available for any product the customer is not happy with. The customer must return the product to us and when we are in receipt of it we will issue a refund along with up to £3.99 in return postage.
  • To request a refund, please contact us at info@purejourney.co.uk with your order details.

 

7. User Conduct

By using our website, you agree not to:

  • Use the site for fraudulent purposes or to engage in any illegal activity.
  • Attempt to hack, disrupt, or misuse our website’s functionality.
  • Post false, misleading, or offensive content in reviews or other areas of the site.

We reserve the right to restrict access to our website for users who violate these Terms.

 

8. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is protected under copyright and other intellectual property laws. You may not copy, reproduce, or use our content without prior written permission.

 

9. User-Generated Content

We encourage users to leave reviews and feedback on our products. However, all submitted content must:

  • Be relevant to the product or service.
  • Not contain offensive, defamatory, or inappropriate language.

By submitting content, you grant us a non-exclusive, royalty-free license to use, display, or distribute your content as needed.

 

10. Limitation of Liability

We are not liable for:

  • Losses or damages caused by delays or failures outside our control (e.g., delivery issues, natural disasters).
  • Indirect, incidental, or consequential damages arising from your use of our website.

Our maximum liability to you is limited to the total amount paid for your order.

 

11. Governing Law and Disputes

These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with an updated “Effective Date.” By continuing to use our website, you agree to the revised Terms.

 

13. Contact Information

If you have any questions or concerns about these Terms, please contact us:

  • Email: info@purejourney.co.uk

Thank you for choosing Pure Journey. We value your trust and are committed to providing you with high-quality products and excellent service.

 

At Pure Journey, we know motherhood is a journey unlike any other - that’s why we’re committed to crafting premium wellness products that combine the power of nature with cutting-edge science to give you what you deserve. As a female run business, every product we create is designed with one purpose in mind: to help mothers and mothers-to-be feel empowered, supported and cared for.

A Commitment to Integrity & Science

We’re proud to be completely open about what goes into our products - no hidden additives, no unnecessary fillers and nothing you wouldn’t want to use. Each ingredient we select is purposefully chosen for its proven benefits and supported by science to ensure the highest level of efficacy. From postpartum hair care to supplements that nourish your body and mind, we bring innovative solutions that truly work.

Supporting Women Everywhere

As a feminist brand, Pure Journey is here to support the incredible strength and resilience of mothers and women everywhere, ensuring you have access to products that help you thrive. Beyond our products, we give back to causes that matter by donating a portion of our profits to women’s and children’s charities.

Naturally Thoughtful

Our commitment to you goes beyond product performance. All Pure Journey products are:

  • Vegan and cruelty-free
  • GMO-free
  • Allergen-free
  • Made in the UK
  • Packaged sustainably with recyclable materials

This is our promise to protect not only your health and well-being but also the planet we all share.

Our Mission

At Pure Journey, our mission is to provide women with science-backed, all-natural wellness solutions that empower them to feel their best on their motherhood journey. We aim to set a new standard for integrity and innovation in health and beauty, offering products that are not only effective but also ethical and sustainable. By supporting women and giving back to our communities, we hope to make a meaningful difference in the lives of mothers everywhere.

Empowering You Every Step of the Way

We know motherhood is a unique journey for every woman and we’re here to walk alongside you. Whether it’s supporting your postpartum recovery, helping you feel calm and grounded, or promoting hair health and vitality, Pure Journey is here to help you be the best version of yourself for this incredible chapter of your life.

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