Shipping and Returns Policy

 

Effective Date: 25/01/2025

At Pure Journey, we are committed to providing a seamless shopping experience. Please review our Shipping and Returns Policy to understand how we handle the delivery of your orders and manage returns or refunds.

 

1. Shipping Policy

Order Processing

  • All orders are processed within 1-2 business days of receipt. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

  • Free Shipping: Available on all orders over £35.
  • Flat Rate Shipping: A flat fee of £3.99 applies to orders below £35.

Delivery Timeframe

  • Orders are shipped via Royal Mail and typically arrive within 3-5 working days from the date of dispatch.

Tracking Information

  • We currently do not provide tracking numbers for orders.

Lost or Delayed Shipments

If your order is lost or delayed during transit:

  1. We will contact Royal Mail to investigate the issue.
  2. Based on the outcome of the investigation, we will contact you to confirm whether you would prefer a replacement product or a full refund.
  3. Resolutions are handled promptly, and we aim to keep you informed throughout the process.

 

2. Returns Policy

Money-Back Guarantee

We stand by the quality of our products. If you are not satisfied with your purchase for any reason, we offer a money-back guarantee up to 3 months (90 days) after the purchase date.

Return Conditions

  • No Condition Restrictions: Products can be returned in any condition for a refund.
  • To initiate a return, please contact us at info@purejourney.co.uk with your order details.

Return Shipping Costs

  • We will cover the cost of return postage up to £3.99 once we have received the item back.

 

3. Refund Policy

Damaged Products

If your product arrives damaged:

  1. We will issue a replacement product free of charge.
  2. You are not required to return the damaged item.

Refund Process

  • Refunds will be processed to the original payment method.
  • Please allow up to 30 days for the refund to appear in your account after approval.

4. Contact Information

If you have any questions about our Shipping and Returns Policy, please contact us:

  • Email: info@purejourney.co.uk

We are here to assist you and ensure your satisfaction with every purchase.

 

At Pure Journey, we know motherhood is a journey unlike any other - that’s why we’re committed to crafting premium wellness products that combine the power of nature with cutting-edge science to give you what you deserve. As a female run business, every product we create is designed with one purpose in mind: to help mothers and mothers-to-be feel empowered, supported and cared for.

A Commitment to Integrity & Science

We’re proud to be completely open about what goes into our products - no hidden additives, no unnecessary fillers and nothing you wouldn’t want to use. Each ingredient we select is purposefully chosen for its proven benefits and supported by science to ensure the highest level of efficacy. From postpartum hair care to supplements that nourish your body and mind, we bring innovative solutions that truly work.

Supporting Women Everywhere

As a feminist brand, Pure Journey is here to support the incredible strength and resilience of mothers and women everywhere, ensuring you have access to products that help you thrive. Beyond our products, we give back to causes that matter by donating a portion of our profits to women’s and children’s charities.

Naturally Thoughtful

Our commitment to you goes beyond product performance. All Pure Journey products are:

  • Vegan and cruelty-free
  • GMO-free
  • Allergen-free
  • Made in the UK
  • Packaged sustainably with recyclable materials

This is our promise to protect not only your health and well-being but also the planet we all share.

Our Mission

At Pure Journey, our mission is to provide women with science-backed, all-natural wellness solutions that empower them to feel their best on their motherhood journey. We aim to set a new standard for integrity and innovation in health and beauty, offering products that are not only effective but also ethical and sustainable. By supporting women and giving back to our communities, we hope to make a meaningful difference in the lives of mothers everywhere.

Empowering You Every Step of the Way

We know motherhood is a unique journey for every woman and we’re here to walk alongside you. Whether it’s supporting your postpartum recovery, helping you feel calm and grounded, or promoting hair health and vitality, Pure Journey is here to help you be the best version of yourself for this incredible chapter of your life.

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