Shipping and Returns Policy

 

Effective Date: 25/01/2025

At Pure Journey, we are committed to providing a seamless shopping experience. Please review our Shipping and Returns Policy to understand how we handle the delivery of your orders and manage returns or refunds.

 

1. Shipping Policy

Order Processing

  • All orders are processed within 1-2 business days of receipt. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

  • Free Shipping: Available on all orders over £35.
  • Flat Rate Shipping: A flat fee of £3.99 applies to orders below £35.

Delivery Timeframe

  • Orders are shipped via Royal Mail and typically arrive within 3-5 working days from the date of dispatch.

Tracking Information

  • We currently do not provide tracking numbers for orders.

Lost or Delayed Shipments

If your order is lost or delayed during transit:

  1. We will contact Royal Mail to investigate the issue.
  2. Based on the outcome of the investigation, we will contact you to confirm whether you would prefer a replacement product or a full refund.
  3. Resolutions are handled promptly, and we aim to keep you informed throughout the process.

 

2. Returns Policy

Money-Back Guarantee

We stand by the quality of our products. If you are not satisfied with your purchase for any reason, we offer a money-back guarantee up to 3 months (90 days) after the purchase date.

Return Conditions

  • No Condition Restrictions: Products can be returned in any condition for a refund.
  • To initiate a return, please contact us at info@purejourney.co.uk with your order details.

Return Shipping Costs

  • We will cover the cost of return postage up to £3.99 once we have received the item back.

 

3. Refund Policy

Damaged Products

If your product arrives damaged:

  1. We will issue a replacement product free of charge.
  2. You are not required to return the damaged item.

Refund Process

  • Refunds will be processed to the original payment method.
  • Please allow up to 30 days for the refund to appear in your account after approval.

4. Contact Information

If you have any questions about our Shipping and Returns Policy, please contact us:

  • Email: info@purejourney.co.uk

We are here to assist you and ensure your satisfaction with every purchase.

 

About Us

Women deserve better. Mothers deserve better. And we're here to prove it.At Pure Journey, we refuse to accept the status quo that tells women to "just deal with it" when it comes to pregnancy, postpartum recovery, and motherhood challenges. We're a female-run wellness company that believes every woman deserves access to products that actually work – not empty promises wrapped in pretty packaging.

The Truth About Motherhood

Let's be honest: the wellness industry has failed women for too long. You've been sold products with questionable ingredients, unrealistic expectations, and zero transparency. Meanwhile, you're expected to bounce back, look perfect, and handle everything with a smile.We call bullsh*t.Your journey through fertility, pregnancy, and postpartum recovery deserves science-backed solutions, not marketing fluff. That's why every Pure Journey product combines clinically-researched ingredients with the power of nature – because you deserve formulations that actually deliver results.

Our Feminist Foundation

As a feminist brand, we're not just selling products – we're challenging an industry that has historically overlooked women's real needs. We believe:

  • Your postpartum hair loss isn't "just part of motherhood" – it's treatable
  • Your pregnancy fatigue deserves real solutions, not patronizing advice
  • Your fertility journey should be supported with proven ingredients, not hope and prayers
  • Your mental wellness matters just as much as your physical health

Radically Transparent

We're done with the ingredient hide-and-seek game. Every Pure Journey product is:

  • 100% transparent – no hidden additives or unnecessary fillers
  • Science-backed – every ingredient chosen for proven efficacy
  • Ethically made – vegan, GMO-free, and cruelty-free
  • UK-manufactured – supporting local communities and ensuring quality

Because you have the right to know exactly what you're putting in your body.

Beyond Profit: Our Impact

We put our money where our values are. A portion of every purchase goes directly to women's and children's charities, including Women's Aid – supporting women and children affected by domestic abuse. When you choose Pure Journey, you're not just investing in yourself; you're supporting other women who need it most.

Our Promise to You

We're here to disrupt the narrative that women should suffer in silence. Whether you're trying to conceive, navigating pregnancy, or recovering postpartum, you deserve products that work as hard as you do. This isn't just about supplements and skincare – it's about reclaiming your power, demanding better, and refusing to settle for "good enough." Because you're not just surviving motherhood – you're conquering it. Ready to demand better for yourself?

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